Taylor Street Property Management is dedicated to making sure that your property is managed the way you deserve. We sit down and talk with Marissa Villarreal, the maintenance coordinator at Taylor Street Property Management. We discuss the importance of communication in property management, the work order process, and how Marissa ensures quality control with vendors. Marissa emphasizes the significance of being proactive in communication with both tenants and property owners, as well as the meticulous vetting process for vendors to maintain high standards of service. The conversation highlights the unique approach Taylor Street takes to property management, focusing on customer satisfaction and efficient maintenance coordination. Here are some of the key takeaways from our conversation.

Takeaways

• Marissa plays a crucial role in ensuring tenant satisfaction.
• Effective communication is key in property management.
• The work order process is streamlined through Appfolio.
• Vetting vendors is essential for quality control.
• Marissa follows up with both tenants and vendors regularly.
• Timely updates keep clients informed and reassured.
• Proactive communication prevents misunderstandings.
• Quality of work is monitored through detailed follow-ups.
• The hands-on approach sets Taylor Street apart from competitors.
• Customer service is prioritized in all interactions.